Conditions of Use

Service Schedule: For our clients on a Monday/Thursday schedule, items that are picked up on Monday will be professionally cleaned, pressed and returned to our clients on Thursday. Likewise, items picked up on Thursday will be professionally cleaned, pressed and returned to our clients on the following Monday. For our clients on a Tuesday/Friday schedule, items that are picked up on Tuesday will be professionally cleaned, pressed and returned to our clients on Friday. Likewise, items picked up on Friday will be professionally cleaned, pressed and returned to our clients on the following Tuesday.

 We also have once a week schedules where we stop by on the same day each week and deliver your cleaned items and pick-up any items that need cleaning. We can tailor a schedule to meet our clients needs so please do not be limited by only the above choices. We are here to provide a convenient service and will work to make our service best integrate into your life.

Deliveries and pick-ups will occur on each scheduled day, however, we are not able to specify the exact time of pick-up or drop off.  

Next day service is available for an additional fee of $7.00 per order.

 Extended Leave Notification: Our clients who will be traveling, or will be away from their designated service location (office, home, etc.), for an extended period of time are asked to leave written notification of their absence in their final pick-up prior to leaving,  or to notify us by phone prior to leaving, at (310) 545-5939.   Our clients should please include in their notification the date on which they are expected to return; we will continue then service on the very next scheduled service day.

 Notice of Liability and Conditions: We exercise utmost care and professionalism in processing clothing articles entrusted to us, and use such processes which, according to our discretion, are best suited for the nature and condition of each individual article.

 Nevertheless, we cannot assume responsibility for inherent weaknesses, or defects in material, that are not readily apparent prior to processing.  This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-face fabrics, vinyls, polyurethanes, etc.  Responsibility is disclaimed for trimmings, buckles, beads, buttons, belts and sequins.  Though we take great care with each item we handle, in cleaning we cannot guarantee against color loss and/or shrinkage, or against damage to weak and tender fabrics.

 Discrepancies in garment count on the ticket or receipt must be reported within 48 hours of the delivery date. An itemized list should be compiled by the customer and included with pick-up bundles in provided laundry bags;  on bundles that are not accompanied by a customer’s list, our count must be accepted.  The company’s liability with respect to any lost article shall not exceed 10 times our charge for processing it.

 We assume no responsibility for articles left over 30 days.

 There will be a $10.00 charge for all lost or unreturned laundry bags.

 Payment Policy: We will charge our clients’ credit card (Visa, MasterCard, or American Express) for each individual order, to be charged after the time of the order’s delivery.  Our clients will receive a monthly statement of their account activity including order totals and payments made.